- role
- 5% OR GREATER DIRECT OWNERSHIP INTEREST
- ownerName
- ACTS RETIREMENT SERVICES, INC
- ownerType
- Organization
- associationDateReported
- since 08/01/2012
- ownershipPercentageReported
- 100%
Source published 2026-08-26. Ownership source
Free Florida public-record evidence · Nursing home / skilled nursing
WILLOWBROOKE COURT AT AZALEA TRACE
10100 HILLVIEW DR · PENSACOLA · ESCAMBIA County · 32514
Inspection and deficiency evidence for families and professionals. No paid placement position or proprietary CRP quality score.
Provider metadata as of 2026-10-07; retrieved 2026-10-07. These dates do not establish current inspection coverage.
Agency identity and evidence coverage
- AHCA FILE: 11713 · Agency identity source
- CMS CCN: 105444 · Agency identity source
Observed CMS certification status: Certified. This is the published metadata observation, not a new certification determination.
Observed state license status: LICENSED. Confirm the current status with the agency.
- rules: Provider-specific reference links are provided. Effective-date rule evaluation and staffing compliance remain unqualified.
- quality: CMS ratings are shown below; these are not CRP ratings. Underlying measure periods are not established by this import.
- branches: Branch and parent/site relationships have not been independently established. A directory address or served ZIP does not establish a branch.
- identity: CMS and AHCA identity records linked with retained evidence. Historical periods before an observed link are not inferred.
- staffing: CMS-published reported staffing is shown below with source context. No staffing compliance determination is made.
- financial: See source-qualified reported fines and payment adjustments below. Actual payments, revenue losses and current restrictions are not established.
- ownership: CMS ownership records are retained as reported. A current release is not a complete ownership or change-of-ownership history.
- inspections: Qualified CMS citation releases only; state findings and inspector narratives are not yet integrated.
Retained citation report window: 2024-10-07 through 2026-10-07. Individual sources may have earlier coverage.
Published inspection and deficiency records
Citation records have not been established in this profile. Missing records do not mean zero deficiencies.
The descriptions identify cited requirements, not the inspector’s facility-specific narrative.
CMS-published staffing and other measures
These are agency-published observations. CMS ratings remain CMS ratings; CRP creates no quality score. Reported staffing does not establish actual attendance, adequacy or legal compliance. Source release and processing dates are not the underlying measurement periods.
| Published measure | Value | Measurement and source context |
|---|---|---|
| Overall Rating | 5 stars (1–5) | CMS-calculated rating; not a CRP compliance determination. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| Health Inspection Rating | 5 stars (1–5) | CMS-calculated rating; not a CRP compliance determination. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| QM Rating | 2 stars (1–5) | CMS-calculated rating; not a CRP compliance determination. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| Long-Stay QM Rating | Not supplied in source | CMS-calculated rating; not a CRP compliance determination. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. Source footnote code: 2. CMS source |
| Short-Stay QM Rating | 2 stars (1–5) | CMS-calculated rating; not a CRP compliance determination. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| Staffing Rating | 5 stars (1–5) | CMS-calculated rating; not a CRP compliance determination. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| Reported Nurse Aide Staffing Hours per Resident per Day | 2.46008 hours per resident day | CMS-published reported staffing; not independently observed staffing or a legal minimum test. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| Reported LPN Staffing Hours per Resident per Day | 0.50007 hours per resident day | CMS-published reported staffing; not independently observed staffing or a legal minimum test. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| Reported RN Staffing Hours per Resident per Day | 1.10191 hours per resident day | CMS-published reported staffing; not independently observed staffing or a legal minimum test. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| Reported Total Nurse Staffing Hours per Resident per Day | 4.06207 hours per resident day | CMS-published reported staffing; not independently observed staffing or a legal minimum test. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
| Number of Certified Beds | 24 certified beds | CMS-certified beds, not state licensed capacity. Measurement period: Not established by this column importer; publication/processing dates are not measurement periods. Source published: 2026-08-26; processing: 2026-08-01. CMS source |
Daily staffing source coverage
Provider-reported CMS PBJ records are retained for these periods. Counts do not establish adequate staffing, complete attendance or compliance.
- NON_NURSE: 86 reported days, 2024-10-07 through 2024-12-31. Published 2025-04-30. CMS staffing source
- NURSE: 86 reported days, 2024-10-07 through 2024-12-31. Published 2025-04-30. CMS staffing source
- NON_NURSE: 90 reported days, 2025-01-01 through 2025-03-31. Published 2025-09-11. CMS staffing source
- NURSE: 90 reported days, 2025-01-01 through 2025-03-31. Published 2025-09-11. CMS staffing source
- NON_NURSE: 91 reported days, 2025-04-01 through 2025-06-30. Published 2025-11-20. CMS staffing source
- NURSE: 91 reported days, 2025-04-01 through 2025-06-30. Published 2025-11-20. CMS staffing source
- NON_NURSE: 92 reported days, 2025-07-01 through 2025-09-30. Published 2026-02-05. CMS staffing source
- NURSE: 92 reported days, 2025-07-01 through 2025-09-30. Published 2026-02-05. CMS staffing source
- NON_NURSE: 92 reported days, 2025-10-01 through 2025-12-31. Published 2026-04-29. CMS staffing source
- NURSE: 92 reported days, 2025-10-01 through 2025-12-31. Published 2026-04-29. CMS staffing source
- NON_NURSE: 90 reported days, 2026-01-01 through 2026-03-31. Published 2026-07-29. CMS staffing source
- NURSE: 90 reported days, 2026-01-01 through 2026-03-31. Published 2026-07-29. CMS staffing source
Reported ownership evidence
Source-reported records do not establish a complete portfolio, branch network or ownership history.
- role
- INDIRECT OWNERSHIP INTEREST
- ownerName
- ACTS ACQUISITION AND DEVELOPMENT COMPANY LLC
- ownerType
- Organization
- associationDateReported
- since 12/31/2022
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- INDIRECT OWNERSHIP INTEREST
- ownerName
- ACTS ALLIANCE MANAGEMENT LLC
- ownerType
- Organization
- associationDateReported
- since 12/31/2022
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- INDIRECT OWNERSHIP INTEREST
- ownerName
- ACTS COMMUNITIES OF MARYLAND, INC.
- ownerType
- Organization
- associationDateReported
- since 04/01/2019
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- INDIRECT OWNERSHIP INTEREST
- ownerName
- ACTS LEGACY FOUNDATION, INC.
- ownerType
- Organization
- associationDateReported
- since 12/31/2022
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- INDIRECT OWNERSHIP INTEREST
- ownerName
- ACTS SIGNATURE COMMUNITY SERVICES INC
- ownerType
- Organization
- associationDateReported
- since 12/31/2022
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- INDIRECT OWNERSHIP INTEREST
- ownerName
- BONITA SPRINGS RETIREMENT VILLAGE INC
- ownerType
- Organization
- associationDateReported
- since 11/01/2024
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- INDIRECT OWNERSHIP INTEREST
- ownerName
- MEASE LIFE INC
- ownerType
- Organization
- associationDateReported
- since 10/01/2023
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- ALLMOND, SUSAN
- ownerType
- Individual
- associationDateReported
- since 01/01/2015
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- BROD, KATHRYN
- ownerType
- Individual
- associationDateReported
- since 02/15/2024
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- CALLAWAY, WARREN
- ownerType
- Individual
- associationDateReported
- since 03/30/2022
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- CHAMBERLAIN, LINDA
- ownerType
- Individual
- associationDateReported
- since 01/01/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- CHRISTIANSEN, KAREN
- ownerType
- Individual
- associationDateReported
- since 01/01/2020
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- DETWEILER, HAROLD
- ownerType
- Individual
- associationDateReported
- since 11/01/2009
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- ESTERHAI, JOHN
- ownerType
- Individual
- associationDateReported
- since 05/01/1996
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- GERNER, ELRIC
- ownerType
- Individual
- associationDateReported
- since 04/01/2009
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- GLYNN, JAMES
- ownerType
- Individual
- associationDateReported
- since 01/01/2023
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- GRANT, GERALD
- ownerType
- Individual
- associationDateReported
- since 05/04/2017
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- GREER, JASON
- ownerType
- Individual
- associationDateReported
- since 03/30/2022
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- KELLY, MICHAEL
- ownerType
- Individual
- associationDateReported
- since 02/11/2020
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- LAMMERS, JOHN
- ownerType
- Individual
- associationDateReported
- since 12/15/2020
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- LAWSON, DANIEL
- ownerType
- Individual
- associationDateReported
- since 06/11/2019
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- MASHNER, MARVIN
- ownerType
- Individual
- associationDateReported
- since 01/01/1991
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- MIDDLEBROOKS, DANIEL
- ownerType
- Individual
- associationDateReported
- since 01/01/2023
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE DIRECTOR
- ownerName
- REICHARD, DAWN
- ownerType
- Individual
- associationDateReported
- since 06/01/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE OFFICER
- ownerName
- AHERN, SUSAN
- ownerType
- Individual
- associationDateReported
- since 01/01/2020
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE OFFICER
- ownerName
- ALLMOND, SUSAN
- ownerType
- Individual
- associationDateReported
- since 01/01/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE OFFICER
- ownerName
- CHRISTIANSEN, KAREN
- ownerType
- Individual
- associationDateReported
- since 05/25/2010
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE OFFICER
- ownerName
- FOX, GLENN
- ownerType
- Individual
- associationDateReported
- since 01/01/2017
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE OFFICER
- ownerName
- GERNER, ELRIC
- ownerType
- Individual
- associationDateReported
- since 01/01/2010
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE OFFICER
- ownerName
- GRANT, GERALD
- ownerType
- Individual
- associationDateReported
- since 06/01/2005
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE OFFICER
- ownerName
- LAWSON, DANIEL
- ownerType
- Individual
- associationDateReported
- since 01/01/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- CORPORATE OFFICER
- ownerName
- MASHNER, MARVIN
- ownerType
- Individual
- associationDateReported
- since 01/01/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- OPERATIONAL/MANAGERIAL CONTROL
- ownerName
- ACTS MANAGEMENT SERVICES, INC.
- ownerType
- Organization
- associationDateReported
- since 08/01/2012
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- OPERATIONAL/MANAGERIAL CONTROL
- ownerName
- ACTS RETIREMENT-LIFE COMMUNITIES INC
- ownerType
- Organization
- associationDateReported
- since 01/01/2012
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- OPERATIONAL/MANAGERIAL CONTROL
- ownerName
- ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC
- ownerType
- Organization
- associationDateReported
- since 12/31/2022
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- OPERATIONAL/MANAGERIAL CONTROL
- ownerName
- AHERN, SUSAN
- ownerType
- Individual
- associationDateReported
- since 01/01/2020
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- OPERATIONAL/MANAGERIAL CONTROL
- ownerName
- CHRISTIANSEN, KAREN
- ownerType
- Individual
- associationDateReported
- since 08/01/2012
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- OPERATIONAL/MANAGERIAL CONTROL
- ownerName
- FOX, GLENN
- ownerType
- Individual
- associationDateReported
- since 01/01/2017
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- OPERATIONAL/MANAGERIAL CONTROL
- ownerName
- GRANT, GERALD
- ownerType
- Individual
- associationDateReported
- since 08/01/2012
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- TRUSTEE OF THE SNF
- ownerName
- U.S. BANK
- ownerType
- Organization
- associationDateReported
- since 07/09/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- ACTS MANAGEMENT SERVICES, INC.
- ownerType
- Organization
- associationDateReported
- since 07/17/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- ACTS RETIREMENT-LIFE COMMUNITIES INC
- ownerType
- Organization
- associationDateReported
- since 01/01/2012
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC
- ownerType
- Organization
- associationDateReported
- since 07/17/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- BAKER TILLY ADVISORY GROUP LP
- ownerType
- Organization
- associationDateReported
- since 02/03/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- BAKER TILLY US LLP
- ownerType
- Organization
- associationDateReported
- since 11/05/2024
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- U.S. BANK
- ownerType
- Organization
- associationDateReported
- since 07/13/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- AHERN, SUSAN
- ownerType
- Individual
- associationDateReported
- since 01/01/2020
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- CHRISTIANSEN, KAREN
- ownerType
- Individual
- associationDateReported
- since 08/01/2014
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- DENAPOLES, CHRISTOPHER
- ownerType
- Individual
- associationDateReported
- since 01/01/2020
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- FOX, GLENN
- ownerType
- Individual
- associationDateReported
- since 01/01/2017
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- GRANT, GERALD
- ownerType
- Individual
- associationDateReported
- since 08/01/2014
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
- role
- ADP OF THE SNF
- ownerName
- PETERSON, LISA
- ownerType
- Individual
- associationDateReported
- since 05/09/2025
- ownershipPercentageReported
- NOT APPLICABLE
Source published 2026-08-26. Ownership source
For families: what happened, and what should I ask?
Ask for the current inspection report, the response to relevant findings and evidence that corrective steps were completed. Historical findings do not prove current unsafe care. Missing findings do not prove quality or suitability.
Prepare inspection-history questions · Understand AHCA and CMS evidence
For facilities: what should we check?
Review the dates, cited requirement and documented correction context before applying a finding to your operation. Compare public evidence without assuming a matched peer population or a cause that the source does not establish.
Open the professional evidence view and full source tools · What Florida ALFs are being cited for · Process maps and tools
Open the interactive evidence viewSearch another provider
Download this immutable published evidence (JSON) · Browse provider evidence
Publication reference: 6353b7c6-7a35-4edd-813e-987c75e6ada5. Source coverage and unavailable facts remain provider-specific.